Carpets throughout the hotel were dirty and bleached out in several places. There was about an inch of dust on the headboards. Pool was closed and I was told it’s been closed for years, but was told differently when I booked this location. Went back downstairs to inquire again about adjoining rooms and was told that none were available (after I requested this and was told that is what we we booked). Provides direction and support for all staff members to achieve. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Went up to the rooms to find that they were next to each other but not adjoining. Hotel Operations Supervisor (FT) (Horseshoe Tunica) Serves as a leader for employees while fostering team work, employee morale, motivation and open communication. I requested adjoining rooms and was told at check in that we had adjoining rooms. We only stayed one night and had to get a total of six new key cards because they wouldn’t work after the first time. I went down to get a new key card and she again acted as though I was inconveniencing her. Then sent me upstairs with a room key that didn’t work. When she finally helped me, she was rude and told me ‘you shouldn’t have brought kids to a casino, we don’t really like kids at this location’. Waiting over 30 minutes to check in while Madelyn at the front desk had a personal conversation about her upcoming weekend plans.
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